FAQ
Below you will find answers to the most common questions about orders, shipping, and returns at Sophie’s Jewelry Co.
If your question is not listed here, feel free to contact our support team at:
info@sophiesjewelryco.com
What payment methods do you accept?
We accept secure online payments through major payment providers. Available payment options may include credit cards, debit cards, and other secure payment methods shown at checkout.
How long does it take to process my order?
Orders are typically processed within 1–3 business days after your order is placed. Once your order has been processed, it will be prepared for shipment.
How long does shipping take?
Shipping times may vary depending on your location. Estimated delivery times are typically between 6–12 business days after the order has been dispatched.
Please note that delivery times may occasionally be affected by carrier delays or customs processing.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this tracking number to monitor the status of your shipment.
I entered the wrong shipping address. What should I do?
If you notice an error in your shipping address, please contact us as soon as possible at info@sophiesjewelryco.com.
If the order has not yet been processed, we may be able to update the address. Once an order has been shipped, changes may no longer be possible.
Can I cancel or modify my order?
Orders can only be modified or cancelled before they are processed for shipment. Please contact our support team as soon as possible if you need assistance with an order.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact us within 7 days of receiving your order.
Include the following information in your email:
Order number
Your full name
A description of the issue
A photo or video of the damaged item
Our support team will review the case and assist you with a replacement or solution.
Do you accept returns?
Yes, we accept return requests within the allowed return period after delivery.
To request a return, please contact our support team at info@sophiesjewelryco.com and include your order number and reason for the return.
When will I receive my refund?
Once the returned item has been received and inspected, we will notify you regarding the approval of your refund. Approved refunds are issued to the original payment method and may take several business days to appear depending on your payment provider.
How can I contact customer support?
If you have any questions, you can reach our support team at:
Email: info@sophiesjewelryco.com
Our team will respond as soon as possible.