Returns & Refunds
At Sophie’s Jewelry Co., we want you to feel confident when shopping with us. If for any reason you are not satisfied with your purchase, our support team is here to assist you.
Below you will find information about returns, refunds, and exchanges, as well as answers to common questions.
WHERE CAN YOU REACH US?
Our customer support team is available to assist you and will respond as soon as possible.
Email: info@sophiesjewelryco.com
To help us assist you quickly, please include the following information when contacting us:
Order number
Full name used when placing the order
Email address used for the purchase
A short description of your question or concern
AM I ELIGIBLE TO RETURN MY PRODUCT?
Yes, you may request a return within 30 days after receiving your order.
To start a return request, please follow these steps:
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Contact our support team at info@sophiesjewelryco.com
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Provide your order number and reason for the return
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Our support team will review your request and provide further instructions
Once your request is approved, you will receive an email with the return guidelines.
WHAT ITEMS ARE NON-REFUNDABLE?
Items may not be eligible for refund if:
• The product has been used or damaged after delivery
• The return request is made outside the allowed return period
• The product is returned without prior approval from our support team
Please note that returned items must be in their original condition and packaging whenever possible.
I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?
If your item arrives damaged or defective, please contact us within 7 days after delivery.
When contacting us, please include:
Subject line: Damaged or Defective Product
Order number
Full name
Description of the issue
Photo or video showing the damage
Contact email address
After reviewing your request, we will arrange a replacement or appropriate solution.
MY ORDER WAS LOST DURING SHIPPING
If you believe your package was lost during transit, please contact our support team so we can assist you in investigating the shipment.
When contacting us, please include:
Subject line: Lost Package
Order number
Full name
Contact email address
Our support team will review the shipment status and assist you accordingly.
HOW DO I RETURN MY ITEMS?
To return an item, you must first contact our support team and receive return instructions.
Customers are responsible for return shipping costs unless the product arrived damaged or defective.
Please do not send items back without contacting us first, as this may delay or prevent processing of your return.
WHAT ARE MY REFUND OPTIONS?
If your return request is approved, refunds may be issued through one of the following methods:
Refund to the original payment method
Store credit (if applicable)
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
Once the returned product has been received and inspected, we will notify you by email regarding the approval or rejection of your refund request.
If approved, a refund will be issued to your original payment method within 10 business days.
LATE OR MISSING REFUNDS
If you have not received your refund yet, please follow these steps:
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Check your bank account again
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Contact your credit card provider, as processing may take some time
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Contact your bank to verify if the refund is still being processed
If you have completed these steps and still have not received your refund, please contact us at:
POLICY UPDATES
We reserve the right to update or modify this Return Policy at any time to reflect operational, legal, or regulatory changes.
If you have any questions, please contact us at:
Thank you for choosing Sophie’s Jewelry Co.