Shipping & Delivery
Shipping Countries
This shipping policy applies to orders shipped to the United States.
Order Processing Time
Orders are typically processed within 1–3 business days after the order has been placed. Once the order has been processed, it will be prepared for shipment.
In some cases, if a product is temporarily low in stock or requires additional preparation, processing may take slightly longer.
Estimated Delivery Time
After the order has been processed and shipped, the estimated delivery time is typically between 6–12 business days depending on the destination and the shipping carrier.
Please note that delivery times may vary due to factors such as carrier delays, customs inspections, weather conditions, or other circumstances outside of our control.
Order Cut-Off Time
Orders placed before 22:00 (GMT+01:00) Central European Time are usually processed starting the next business day.
Shipping Costs
We offer free shipping on all orders. There is no minimum order amount required to qualify for free delivery.
Shipping Your Order
Once you have placed your order, our team will carefully prepare and ship your items as quickly as possible. Our goal is to ensure that every order is processed efficiently and delivered safely.
Please note that during busy periods, such as holidays or promotional events, processing and shipping times may be slightly longer.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing your tracking number. You can use this tracking number to follow the progress of your shipment.
If you have not received a tracking number or if your tracking information is not updating, please contact our support team and we will assist you.
Email: info@sophiesjewelryco.com
Unexpected Delays
In some cases, deliveries may take longer than the estimated shipping time due to circumstances beyond our control, such as courier delays or customs processing.
If your package appears to be significantly delayed, please contact us and our support team will assist you in investigating the shipment.
Contact
If you have any questions regarding shipping or delivery, please contact us at:
Our customer support team will be happy to assist you.